Frequently Asked Questions
Here are answers to some common questions about KIX 93.5 and our Programming.
General Questions
Q) Where is the KIX 93.5 Studio located?
A) Our studio/office is located in the heart of Kingston at the corner of Bath & Princess. (863 Princess Street - suite 301)
Q) Why doesn't the radio station start right away when I click on the "Listen Live" link on www.kix935.com?
A) In order for us to stream our radio station on the website, we need to sell advertising to recover some of the hard costs. This includes selling a commercial that airs while the station stream is "loading" for you to hear. If you would rather skip the commercial, simply hit "skip". If not, the station will start automatically after the commercial.
Q) In the past I was always able to access the "Listen Live" feature. Now however, I am not. Why?
A) If you see a blank window appear when clicking on Listen Live, then your system is configured to block all ads from being served; thus you're not able to access the feed. If this is the case please contact us.
Prize Pick-up Questions:
Q) Where do I pick up my prize?
A) All prizes are available to be picked up at KIX 93.5 studio.
Address: 863 Princess Street - suite 301
Kingston, Ontario, K7L 5N4
Phone: (613)549-1057
Our offices are open Monday - Friday from 9:00am - 5:00pm. We are closed on all Holidays.
Q) How do I claim my prize?
A) You must claim your prize in person and must provide photo ID(driver's license or birth certificate) before prizes may be released.
Q) Can someone else claim my prize?
A) Yes, But they must follow these rules.
- If you want someone else to pick up your prize, they must come with a letter from you and a photocopy of your official ID(driver's license or birth certificate).
- The letter must name who will be picking up your prize and include their home telephone number.
- Please note the prize that you won and the date of winning.
- Please make a courtesy call to the KIX 93.5 switchboard (549-1057)to confirm that you will be sending someone BEFORE picking up you prize.
Q) Can I win more than once in 30 days?
A) NO, Please be aware that our station policy is that listeners are not permitted to win more than once in a 30 day period.
NOTE:
- Some prizes will not be awarded to winners who are under 18 years of age. In some specific cases, ie. trip winners, parents or legal guardians will be required in-person to sign a waiver form on the winner's behalf.
- All prizes are non-transferrable, non-refundable and have no cash value. There will be no substitutions.
If your answer is not found above please to e-mail your question to feedback@kix935.com